Surcharges can be used to modify the amount paid out to a consignor in a few different ways. There are three basic types:

You can find the surcharge creation screen under Settings > Policy > Surcharges, and create surcharges with rules and values that complement the way your store runs. Surcharges can generally be set up to be either a fixed amount or a percentage adjustment using the Value Type field.

A Buyer's Fee reduces the Split Price of an item — the price the item is sold at is not changed, but the amount split with the consignor is reduced. This is a good way to share costs with your consignors at the same rate as the item's split.

In this screenshot below, this item sold for a $100 Tag Price, however the Buyer's Fee reduced the Split Price to $97. The Consignor Portion is calculated off the Split Price, which brings the Consignor Portion to $48.50.

A Consignor Fee does not lower the Split Price, but instead takes the amount of the fee from the Consignor's Portion. In this screenshot below, this item sold for a $100 Tag Price and also a $100 Split Price. The Split was 50%, and the consignor was set to receive $50. However, the $3 Cleaning Fee (Consignor Surcharge) was then deducted from the consignor's portion prior to the payout, so the consignor only received $47.

Credit Card Fees are designed to compensate for processing fees, and card brands sometimes disallow these surcharges to be charged to consumers. Instead, some stores pass them on to consignors. Credit Card surcharges are also taken from the consignor's portion after the split has been figured (exactly like a Consignor Fee).

Most surcharges are applied at time of item creation, but Credit Card surcharges are applied at the POS.

Similar to Discounts and taxes, Surcharges can have Rules and Schedules which gives your surcharges clear directions for when and how they will be applied. There are three different types of Surcharge Rules:

Also note that if multiple rules are specified, only one rule has to match for the policy object to be applied. For example, if a Cleaning Fee Surcharge is created for High End Items like Suits and luxury brand items, the Rules can look something like this:

Surcharge Schedules work similarly. If a cleaning fee is applied to older items that require more care, using multiple phases of a surcharge schedule can be exactly what your store needs! Similar to rules, schedules can be set up for both percentage and fixed surcharges. This way, you can control your prices over time.

Each phase of a schedule defines a number of days, and a corresponding percentage value to attribute to the discount or surcharge.

You can add surcharges to individual items at item entry using the Surcharges field. You can also add them at Point of Sale by first adding an item to the sale, and then clicking on its name in the Transaction Summary. Find the Surcharges section and check the box of the discount you'd like to apply. Then hit Save Changes and continue with the transaction.

Surcharges are listed individually in the Sales Summary. Since surcharges add complexity to your store, it is important to track their effectiveness and reevaluate the costs and benefits of using them in your store.