Vendors often have trouble logging into their accounts. Here's a few tips on how to log in.
The vendor portal invite must be turned on, and the account must be able to receive emails.
The vendor portal invite expires after 7 days. If your invite was sent more than a week ago, ask your store owner for another invite!
Vendors sometimes accidentally create stores when trying to create a vendor account. If this happens please reach out to our Support Chat.
Related to #3, vendor accounts cannot use an email that exists somewhere else in our system. If you've accidentally created an account or a store elsewhere in our system, that needs to be wiped. Please contact Support if you need help with that process.
NOTE: A very important note: Vendors should NOT try to log in until they have received an invite. Multiple issues are caused by the vendor login process occurring out of order.