When running a consignment store, few things are as important as communicating effectively with your consignors — not only are they your supply chain, they're often your best customers! That's why ConsignCloud created our own Consignor Portal — a website where your consignors can log in to get updates on their inventory and balance history.
To get started, visit Settings > Consignor Portal, and enter the subdomain where you'd like your portal to live. Note that this should contain only alphanumeric characters, dashes, and underscores, and must start with a letter — no spaces allowed! It can take up to a few hours for the subdomain to become available, so be patient.
After you've tested your portal out (more on that below), we recommend you let your consignors know about it! You can do this however you like, but we've added a "PortalLink" template tag to email templates — you can include this link in the bottom of your emails, or even in the body of the welcome email to let your consignors know how they can check on their account.
Once your portal is ready to go, your users can log in at (for example) https://your-subdomain.consigncloud.com. All this requires is that users have a valid email address listed under their account within ConsignCloud.
No password setup is necessary; when they log in, we'll send them an email with a temporary, one-time password to let them in. This simplifies the onboarding process and makes it more likely your consignors will check the portal.
If you'd like to see what the portal looks like yourself, you can create an account within ConsignCloud with an email address you control, and use that to sign in. Alternatively, you can sign in to our demo account, located at https://demo-portal.consigncloud.com. The username for the demo site is firstname.lastname@example.org, and the password is 123456.
Once logged in, your consignors will see their current balance, items they've consigned (or sold outright), and their full balance history. They can also go to their account settings page and update some basic information.
Along with cosmetic customizations like the accent color, store logo, and the link to redirect users to when they click the store logo, the portal also has the option to show or hide the consignor portion breakdown. This toggles the info bubbles that give your consignors full transparency into why their portion is what it is.
We hope you find the portal a valuable tool for communicating with your people!