To start a return, find the sale number for that transaction. This can be easily found by going to the Point of Sale>Sales Table>Finalized. The finalized sales can be filtered or searched. Copy or write down the sale number, then head back to the Point of Sale screen.
Click Refunds, and this will open a popup. Enter the sale number into the search bar and select the correct sale.
Next, choose whether you want to refund the entire sale, or individual items from the sale. Once the proper items are selected, click "Add Refund." This will return you to the POS screen. You can add a customer to credit an account with the refund, otherwise, the money will go back into the account that the item belonged to.
Once the customer has been added (if necessary), click "Refund $" at the bottom of the screen. This will take you to the payment method screen where you can choose how you want to return the money.
NOTE: If you choose store credit, the refund must be assigned to an account.
Choose the proper method of payment for the refund, and click "Complete Refund." This will take you to the receipt payment options. Choose the correct option and click "Finish." The refund is complete!
NOTE: If using an integrated card reader, Taxes are automatically accounted for and adjusted during a refund.