ConsignCloud comes out-of-the box with a fully-integrated card processing solution, which is the best way to handle payments in your store. In contrast with third-party solutions, our system is designed to reduce friction at the sales counter, save you money, and completely eliminate double data-entry. Read on to discover how it works, and how to get started.
Getting Started
To start using ConsignCloud's Integrated Credit Card Processing, navigate to Settings » Point of Sale under the Sales heading. Then, you should have the option to choose either Stripe or Gravity. To get started with Stripe, read the article here:
Getting Setup
The first step in getting your store ready to accept credit cards is to contact Gravity Payments, (by selecting Gravity in the Point of Sale Settings and clicking "Contact Gravity Payments" on the next screen) to set up a merchant account. Rates are negotiated based on what your business looks like, such as years in business, business type, and sales volume.
Once your merchant application is processed, Gravity will enter your integration information into ConsignCloud, and you'll be sent a terminal. This whole process generally takes just a little over a week.
Processing with a Terminal
ConsignCloud works with a variety of devices, including the PAX A35, as well as the Clover Flex and Clover Mini. Once you've set up your merchant account with Gravity, they'll send you a terminal for your use — you can either buy this terminal outright, or rent it from them for a cheap monthly fee.
When you are ready to finalize a sale and want to accept a card, click on "Debit/Credit Card" (after clicking "Pay $X.00") and select the terminal you want to process with (the software will remember your preference for future sales). ConsignCloud will say "Waiting for terminal", and your terminal should light up to take your card. If it doesn't, make sure the terminal is on and connected to your Wi-Fi network.
––Starting a Credit Card Payment with Gravity––
On the device, it will prompt you to insert, tap, or swipe to complete the payment. Once payment is completed, it will mark the payment as processed and complete the sale.
––Gravity "Payment Accepted" Screen––
Manual Entry
In a pinch, you may have to enter a card manually. To do that, select "Manual Entry" from the terminal pop-up menu below "Transaction Details".
This will open the credit card payment interface. Just enter the customer's card number, expiration date, and CVV number.
––Gravity Manual Entry Screen––
After that, click the "Pay" button, and you're done! Your transaction will immediately show up in your Gravity gateway, and the funds will reach your bank account within 2 business days.
Frequently Asked Questions
What happens when I void a sale?
If a sale with a credit card payment attached is voided (from the sale detail page), the card payment will be voided as well. The same goes for sales that are not finalized — if you swipe a card but don't complete the sale for whatever reason, that card payment will be voided. Be sure your sale is completely finalized before you let your customer go!
What rates does Gravity charge?
It depends on a number of things — Gravity uses "interchange plus" pricing, where they transparently pass on what the card companies charge them, plus a little bit on top. What this means is that rates can be hard to predict since every merchant needs to go through Gravity's underwriting process before a quote can be created, based on business age, sales volume, and other factors. That said, card-present rates are competitive, and usually end up being less than what other companies may charge you.
How do I get started?
Easy! Just fill out Gravity's Merchant Application form, which you can find here. In most cases, a salesperson will get back to you within one business day.




